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Operations

Reliability, FinOps and service design in production.

Operations · 4 Aug 2026 · 7 min

FinOps when every change needs a sign-off

How to cut cloud spend without working around change control.

Daniel Weber, Chief Technology OfficerOperations · 20 May 2026 · 5 min

Design for the person who would have called

Contact-centre transcripts are the best research you already own.

Sofia Reyes, Partner, Experience design