Case study · Regional insurer
Claims settled in 3 days instead of 19
An event-driven claims platform on managed cloud replaced four legacy systems and a spreadsheet.
- Client
- Regional insurer
- Industry
- Financial services
- Practices
- Cloud platforms, Product engineering
- Duration
- 14 weeks, then managed service
Context
A regional insurer with 2.1 million policies and a claims team of 240 handlers.
Challenge
Claims moved between four legacy systems and a shared spreadsheet, so an average claim took 19 days and fraud checks ran after payment.
Approach
How the work ran
- WK 0–2FrameMapped the claim journey with handlers and agreed the target: settle simple claims in under five days.
- WK 2–6ProveBuilt motor claims end to end on the new platform and ran them alongside the old systems.
- WK 6–14BuildAdded home and travel claims, inline fraud scoring and the payment integration.
- AWS
- Kafka
- Kotlin
- PostgreSQL
- Terraform
Results
What changed
19→3days
Average claim handling time
14wks
Kick-off to production
−38%
Run cost in the first year
“They shipped the thing our last three vendors put in a roadmap.”
Related work
More from this route
National bank · Financial services
Payments settled in 4.2 seconds, not overnight
4.2send-to-end settlement
Automotive supplier · Manufacturing & mobility
One data platform for 18 plants
−22%unplanned downtime
City government · Public sector
A benefits application residents finish online
−35%contact-centre calls
Want claims moving this fast?
We can show you the first six weeks of the plan we used, adapted to your book.
Discuss your claims platformhello@speey.com